Discounts

• Discounts apply automatically at the checkout when applicable. You do not need to enter a discount code or take any action for an applicable discount to apply.
• To receive 10% off, your cart total (excluding post), must be over the value of $500.
• To receive 15% off, your cart total (excluding post), must be over the value of $1000.
• Discounts only apply to ONE total order. Multiple separate orders can NOT be combined to receive a discount.

Combining Orders

• We are unable to combine separate orders. Ensure you have added to cart all of the items you would like posted/collected together.
• If you have missed something from your order that you would like to combine, you can get in touch ASAP after your first order is placed to see if this is accessible. It will depend on the timing of your order (such as if it has already been collected or not).
• We cannot combine multiple orders to make a discount applicable (see ‘Discounts’ above for more information).

Stock Availability

• You will receive the material sheet at the top of our material pile, cut and masked based on your options selected as you checkout.
• We cannot ‘pick’ you a sheet based on specific requests e.g. we commonly receive requests to only receive dense sheets of the Chunky Glitter Acrylic; to pick and choose in this way is unfair to our broader customer base, and disregards the qualities of how the manufacturer actually produces the product.
• Similarly, it is not suitable for you to visit the studio and expect to ‘pick’ your material sheets. You will receive the material sheet at the top of our material pile.
• We keep a large amount of stock on hand for most material types (typically anywhere between 10-30 sheets, depending on the material popularity). However, if we are ever unable to fill an order, we will reach out and let you know ASAP. If you are considering ordering a large volume of sheets (10+ full size), feel free to get in touch before placing your order to confirm the suitability.

Samples

• Before ordering your material sheets, we recommend purchasing sample swatches to assist in informing your decision.
• If you’re local to Brisbane, you may be interested in visiting the Vector Etch showroom to view our material samples. Important: this is an option to VIEW only; we cannot process an order over the counter/on the spot. Find out more about viewing the showroom here.

Payment

• We accept payment a variety of payment methods, presented at the checkout.
• Full payment must be received before your order is processed.

Returns and Refunds

• We do not offer returns. On receipt of payment, your order is finalised. We will collect and process your order ASAP. Similarly, we cannot make changes or modifications to your order after you have checked out. Once you have checked out, your order is finalised. You must ensure you have checked out correctly.
• If you receive your order and it is incorrect or missing an item/s, we may exchange or refund it within 10 days of your purchase. You will need to get in touch with any order information you have available to ensure the prompt and efficient processing of your return. Refunds will be processed in the form of the original payment.
• In the scenario of a refund, we reserve the right to withhold the fees within your payment method (as we, similarly, do not receive a refund for these fees). For example, if you checkout with PayPal, part of your transaction includes a % fee, which is with-held by the payment provider whether the transaction precedes or not. Is it not viable for us to absorb this cost if a refund is requested.
• We do our best to present our materials accurately and provide relevant information about each material. We can not provide a refund, return or exchange if you are not satisfied with the material that you have chosen, or if you have not read the information provided about the respective material. Please allow for slight colour variation from your monitor to materials in real life – all screens display colours differently. If you have any doubts about what you’re considering to order, we recommend purchasing sample swatches (to receive and view BEFORE placing your material sheet order) to inform your decision.
• All seconds quality material sales are final (sold as is, not returns or exchanges available).

If you have any questions or queries, please feel free to
get in touch. We would be joyful to assist you where we can.